Are You Still Using Paper, Spreadsheets and Word Processor Documents to Manage the Safety-Critical Accident and Incident Investigation Process?
In safety-critical industrial operations, accident and incident investigations managed using paper, spreadsheets and word documents can lead to problems such as auditability, control, incompleteness and reportability to regulators. This grows in complexity when organisations operate multiple sites without consistent and repeatable processes, intelligent trending and visibility of incidents. According to the COMAH Competent Authority, learning from incidents and accidents is important to ensure organisations prevent future similar incidents. After an incident/accident involving human failure, the investigation into the causes and contributing factors often makes little attempt to understand why the human failures occurred. Determining both the immediate and the underlying cause of an accident is the key to preventing similar accidents through the design of effective control measures and organisational learning.
IHF SaaS HF-AIR™ Solution: Comprehensive and Focused Incident Investigation Software Designed Using Best Practices from Human Factors Experts
Designed to investigate accidents and incidents thoroughly whist meeting regulatory compliance — by human factors experts — using the SUPPA™ (Scan – Understand – Predict – Plan – Act) investigative model that is based on situation awareness research to facilitate the integration of human factors into incident investigation. IHF SaaS HF-AIR (Human Factors Analyse : Investigate : Report) is a centralised digital incident investigation solution that enables organisations to go beyond surface-level human error identification and root cause box ticking. Organisations can identify and learn from trends leading to proactive steps and targeted investment to reduce costs and mitigate accidents.
SUPPA™ (Scan – Understand – Predict – Plan – Act) Investigative Model
This figure illustrates the incident investigation process that IHF follows and advocates and is at the centre of IHF SaaS HF-AIR. The SUPPA™ (Scan – Understand – Predict – Plan – Act) investigative model is based on situation awareness research to facilitate the integration of human factors into incident investigation. Situational awareness describes a dynamic process where an individual takes in information from the outside world (Scan), makes sense of it (Understand) and then uses this information — in combination with their own knowledge — to Predict and Plan for what will happen next (Act). The process is dynamic as the individual’s awareness and knowledge of the situation and environment — their "mental model" — is being continually updated.
The Benefits of IHF SaaS HF-AIR to You, Your Workers, Your Organisation and the Public
IHF SaaS HF-AIR Case Studies
I was very impressed with the depth of knowledge that Neil and his team have about all aspects of human factors and Control of Work (CoW). They understand how these complex systems interact, are complied with and are used. IHF are, in my opinion, experts in all aspects of their field including training, consultancy and software implementation. I would not hesitate in recommending them to any organisation undertaking an investigation or CoW analysis.
